Ordering & Returns

Order with confidence! Check here for ordering FAQs.

Returns & Exchanges

Contact our Sales & Customer Service team within 14 days of receiving the item and quote the order number used to make the purchase (ie. #AU59900)

Changing Your Order

If you would like to change something in your order, please contact us before dispatch so we can make the appropriate alterations.

📦 I Received My Order but Some Item(s) Are Damaged

If your order has arrived and something looks damaged, don’t stress — we’ll help get it sorted quickly. Keep everything. Hold onto the original shipping box, packaging materials, and the damaged item(s). We may need them to investigate with the couri

How can I change the shipping address on my order?

Please contact our team as soon as possible if you need to change your address.

What do I do if I’ve received the wrong order?

If something were to go wrong with your order, our team is always here to help resolve the issue in the quickest, most efficient manner.

How long will my order take to arrive?

Most in stock orders ship within 1 - 2 business days however, processing time may increase during heavy traffic times such as holidays. *Excluding pre-sales

How long does it take for an order to ship if an item is out of stock?

If an item in your order is out of stock, it will ship as soon as it’s available—but the exact timing depends on a few factors, like supplier lead times, demand, and shipping schedules. Because of this, predicting a precise restock date isn't always

Is shipping included in the price?

Shipping costs are calculated at checkout once your address has been added.

How do I order parts that aren’t on the site?

If you would like to order something that is not available on our website, please view the troubleshooting guide for assistance finding the right part or contact us for assistance.

Have you received my equipment?

We send out a notification via email when your skateboard is checked into our workshop. Please kindly check your emails before contacting our team.

Fraudulent Orders

We have tight security protocols and have certain procedures in place to help us fight fraudsters!

How do I receive my invoice or receipt after purchase?

Upon purchase, the invoice should be emailed to you. If you did not receive it, we can send it to you as a PDF attachment. Please reach out to us if you have any questions or need the invoice resent.

Where is the nearest Evolve retailer to me?

Please click on your local distributor below to find Evolve Skateboards near you!. Ask them to demo a board today 🛹

I have some questions before ordering, what’s the best way to contact you?

We’re always here to help! You can contact us in a variety of ways from email, online chat, phone or in person at one of our showrooms across the globe.

What payment options do you have?

We have many payment options available for you! Click for more.

I’m having issues using my Refer a Friend code, what should I do?

If you are experiencing any issues with the Refer a Friend promotion, please contact our support team before you finalise your purchase.

Will my order come in one box?

Some parcels will come in two or more packages.

Can I Edit My Order After Placing It?

If you’ve just placed an order and realised you forgot something, no stress, we’ll help you out. Due to Shopify system limitations, we’re unable to edit an order once it’s been placed. However, we can still sort it out for you quickly. Let us know ex

Can I add accessories to my board or remote while it’s being serviced?

Yes, absolutely. If your board or remote is with us for servicing and you’d like to add anything to your order — like wheels, hubs, or other accessories — we’re happy to include them when we send your item back. Just let us know what you’d like to ad