<h4 id="evolve-australia">Evolve Australia</h4>DomesticWe offer a shipping and handling fee of $30 for all new electric skateboard purchases, plus free shipping on accessory orders over $200.International Orders&#xA0;Shipping costs are calculated at checkout once your address has been added for any parts and accessory orders. For Electric Skateboards or if you are unable to add your address or are having issues finding the price, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-hq-australia-43050" id="isPasted">contact us&#xA0;</a>to get a shipping quote. Please see <a href="https://evolveskateboards.gorgias.help/en-US/will-i-need-to-pay-customs-fees-42869">here</a> for additional information on international customs fees. <h4 id="evolve-usa--canada">Evolve USA / Canada</h4>We offer a shipping and handling fee of $30 for all new electric skateboard purchases, plus free shipping on accessory orders over $200.&#xA0;&#xA0;<h4 id="evolve-new-zealand">Evolve New Zealand</h4>We&apos;re offering a flat rate of $59.95 shipping on all new skateboard&#xA0;purchases plus free shipping on accessories orders over $200&#xA0;&#x1F64C;&#xA0;(except batteries). &#xA0;

Shipping Prices

For Dangerous Goods & standard accessories.

* Please allow extra time for transit during holiday periods, covid and natural disasters.Evolve Australia Note: Shipping times exclude order processing; typically dispatched within 1 business day for in-stock items. Orders placed on Fridays, weekends, or holidays may experience longer processing times. Please be aware that unforeseen courier delays beyond our control may occur.DomesticMost accessories are sent via Australia Post and can take 3-5 days to arrive depending on the region. WA, NT and Regional Areas should expect to see their parcel within 7 - 14 days.All our skateboards and batteries are sent through Startrack or TNT Road Freight. Our boards must be handled as dangerous goods due to Australian lithium battery regulations and may require a mandatory overnight holding period, which can affect shipping times.We are unable to ship to PO boxes, military bases or temporary accommodation.Skateboard Transit Times * Please note, all times are calculated in business days and do not include packing times.<ul type="disc"><li style="font-size: 11px;">South East Queensland, 3 - 5 days</li><li style="font-size: 11px;">Queensland, 5 &#x2013; 7 Days</li><li style="font-size: 11px;">Rural Queensland, 7 &#x2013; 12 Days</li><li style="font-size: 11px;">North Coast of NSW, 3 &#x2013; 4 Days</li><li style="font-size: 11px;">NSW, 4 &#x2013; 6 Days</li><li style="font-size: 11px;">Rural NSW, 7 &#x2013; 12 Days</li><li style="font-size: 11px;">Victoria, 4 &#x2013; 7 Days</li><li style="font-size: 11px;">Rural Victoria, 7 &#x2013; 12 Days</li><li style="font-size: 11px;">ACT, 5 &#x2013; 7 Days</li><li style="font-size: 11px;">South Australia, 5 &#x2013; 7 Days</li><li style="font-size: 11px;">Rural South Australia, 7 &#x2013; 12 Days</li><li style="font-size: 11px;">Western Australia, 7 &#x2013; 12 Days</li><li style="font-size: 11px;">Rural Western Australia, 9 &#x2013; 12 Days</li><li style="font-size: 11px;">Tasmania, 7 - 12 Days</li><li style="font-size: 11px;">Northern Territory, 9 - 12 Days</li></ul>InternationalInternational deliveries are sent via FedEx and take approx. 6 days depending on your location. Full tracking details will be provided to you via email once your order has been dispatched.Evolve USA Note: Shipping times exclude order processing; typically dispatched within 1 business day for in-stock items. Orders placed on Fridays, weekends, or holidays may experience longer processing times. Please be aware that unforeseen courier delays beyond our control may occur. Ground Shipping Estimated Transit Times are as follows:<img src="https://attachments.gorgias.help/uploads.gorgias.io/eynJd7OnRa29ERow/USA_Shipping_Times-8ae1ad89-f199-4583-9b90-b7937b5bd22b.webp" style="width: 446px;" class="fr-fic fr-dib fr-fil"><h4 id="evolve-canada">Evolve Canada</h4><ul><li>UPS Standard (ground) is about 3-10 business days</li><li>FedEx International Economy: 2-3 business days (to most locations)</li><li>FedEx International Express: 1-2 business days (to most locations)</li></ul>Evolve New Zealand For New Zealand orders, shipping times are generally 5 - 10 business days.Skateboards have a flat rate of $59.95, accessories have a flat rate of $15.&#xA0;Sorry, we cannot deliver to Post Office Boxes or internationally. Evolve UK Note: Shipping times exclude order processing; typically dispatched within 1 business day for in-stock items. Orders placed on Fridays, weekends, or holidays may experience longer processing times. Please be aware that unforeseen courier delays beyond our control may occur.We currently send all electric skateboards via UPS courier due to restrictions on lithium batteries shipped via air freight and box size restrictions through regular mail.For the UK, Skateboards take 1 to 3 business days after dispatch, and accessories are usually delivered within 2 business days. Accessory shipping prices are calculated by weight and dimension.For Ireland, Skateboards take 3 to 5 business days after dispatch, and accessories are usually delivered within 2 business days. <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Accessory shipping prices are calculated by weight and dimension. Shipping duties and taxes are covered by Evolve and you will not need to pay anymore once you have purchased your product.Evolve Europe Note: Shipping times exclude order processing; typically dispatched within 1 business day for in-stock items. Orders placed on Friday, weekends, or holidays may experience longer processing times. Please be aware that unforeseen courier delays beyond our control may occur.We currently send all electric skateboards via DPD courier due to restrictions on lithium batteries shipped via air freight and box size restrictions through regular mail. Shipping times with DPD are 2-8 business days depending on your location.&#xA0;We currently send all accessories and parts via UPS courier (excluding batteries). Shipping times with UPS Standard are 2- 5 business days depending on your location.Please note that the times do not include processing and packing of your order. If you place an order on a Friday, Weekend, or Public Holiday it will take longer to dispatch it to you.

Shipping Times

Only parts and accessories may be delivered to these addresses.

Only parts and accessories may be delivered to these addresses. Unfortunately, we are unable to deliver our electric skateboards to the following as they do not accept dangerous goods or is against our policy:<ul type="disc"><li>PO Boxes, Parcel Collect or Parcel Lockers</li><li>APO, FPO or DPO Addresses *May be possible for UK customers</li><li>Hotels, Caravan Parks or any other Temporary Accommodation</li></ul>Please provide a home/work address for the delivery of a skateboard and ensure your billing/shipping addresses are correct.

Can you deliver to PO Boxes, Military Bases or Temporary Accommodation?

For details on how to change your shipping address, click <a href="https://evolveskateboards.gorgias.help/en-US/how-can-i-change-the-shipping-address-on-my-order-42800">here</a>.&#xA0;<h4 id="evolve-australia">Evolve Australia</h4>Most accessories orders are shipped through Australia Post and are sent with a safe drop. They will require a signature.All board orders will require a signature on delivery. Please ensure someone is present at the address you provide us with when the parcel is delivered. If no one is home to sign for the package the package will be redelivered the next day. If no one is there again, it will be taken to the nearest depot where it will then be your responsibility to collect it.&#xA0;<h4 id="evolve-usa--canada">Evolve USA / Canada</h4>All packages over $200 will need signature confirmation. Please be sure that someone is present at the address when it is being delivered.&#xA0;<h4 id="evolve-new-zealand">Evolve New Zealand</h4>All accessories orders are shipped through NZ Couriers. They will require a signature unless you have given our team notification that the courier has the authority to leave the parcel in a safe designated area.All board orders will require a signature on delivery. Please ensure someone is present at the address you provide us with when the parcel is delivered.&#xA0;<h4 id="evolve-uk">Evolve UK</h4>Most accessories orders will require a signature.All board orders will require a signature on delivery. Please ensure someone is present at the address you provide us with when the parcel is delivered. When a package is attempted to be delivered and unsuccessful, UPS contact the customer first and let them know of a re-delivery date. If they can&#x2019;t re-deliver the package, they will give the customer the option to leave it at a UPS drop off point, if there is no answer, the package will be returned to the sender.

Does my package need to be signed for upon arrival?

Here are our recommendations for shipping DG domestically in each region.

Shipping Dangerous Goods items can be tricky, below are our recommendations for each region.&#xA0;<h4 id="evolve-australia">Evolve Australia</h4>We predominately use Startrack, TNT and FedEx to ship our boards, however, they do require you to hold an account with them.If&#xA0;you have an account&#xA0;with these companies, please reach out to them directly to organise the delivery:<ul type="disc"><li>TNT</li><li>Startrack</li><li>Direct Freight Express</li></ul>If you do not have an account, these companies may be able to assist you:<ul type="disc"><li>Pack &amp; Send</li><li>Inxpress</li></ul>For accurate, up to date information on shipping your board, always&#xA0;get in touch with the courier company directly.If you are a service customer or require additional assistance in getting your board to our workshop, please refer to your automatic response after completing the Work Authorisation Form.&#xA0;<h4 id="evolve-usa--canada">Evolve USA / Canada</h4>We predominately use UPS and FedEx to ship our boards, however, they do require you to hold an account with them. We recommend getting in touch with your local courier company to get accurate information for shipping your board.If you are a service customer or require additional assistance in getting your board to us, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-usa--canada-43694">get in touch with our team</a>.&#xA0;<h4 id="evolve-new-zealand">Evolve New Zealand</h4>We use NZ Couriers to ship our boards, however, they do require you to hold an account with them. We recommend getting in touch with your local courier company to get accurate information for shipping your board.If you are a service customer or require additional assistance in getting your board to us, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-new-zealand-43695">get in touch with our team</a>.&#xA0;<h4 id="evolve-uk">Evolve UK</h4>We predominately use UPS to ship our boards, however, they do require you to hold an account with them. We recommend getting in touch with your local courier company to get accurate information for shipping your board.If you require additional assistance in getting your board to us, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-uk-43696">get in touch with our team</a>.

Shipping Dangerous Goods Domestically

If you can't find your country, please contact our HQ and we can assist you.

Please see a list below of all the countries our distributor&apos;s service. For all other countries, please <a href="https://www.evolveskateboards.com/" target="_blank">check here</a> for the local distributor for your country.If you are unsure, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-hq-australia-43050">contact our HQ</a> and they can assist you. <h4 id="evolve-australia">Evolve Australia</h4><ul><li>Australia</li><li>Parts only to New Caledonia </li></ul><h4 id="isPasted">Evolve USA</h4><ul><li>USA (including Hawaii)</li><li>Canada </li></ul><h4 id="evolve-new-zealand">Evolve New Zealand</h4><ul><li>New Zealand only </li></ul><h4 id="evolve-uk">Evolve UK</h4><ul><li>UK</li><li>Ireland</li><li>Guernsey</li><li>Isle of Man</li><li>Jersey</li></ul> Mexican Customers Due to our carrier&apos;s current policies, at this time Evolve USA is unable to ship orders containing skateboards or batteries to addresses in Mexico. Please contact&#xA0;<a href="https://www.evolveskateboards.cl/" rel="noopener noreferrer" target="_blank">Evolve Chile&#xA0;</a>and see what they can do to assist you.

Can you ship to my country?

The customer is responsible for customs duties, taxes, and brokerage fees, we do not cover these costs.

When ordering internationally, some countries may apply additional duties, taxes, or customs fees. These charges vary by country and are the responsibility of the customer.We do not cover these costs, so if you&apos;re unsure about potential charges, we recommend checking with your local customs office before placing your order.<h3 id="canadian-customers">Canadian Customers</h3>For customers in Canada, customs fees will be calculated at checkout, so there won&#x2019;t be any surprises on delivery.<h3 id="shipping-restrictions">Shipping Restrictions</h3>Due to battery regulations, orders containing a skateboard or battery must be shipped via dangerous goods services. This means we cannot expedite these shipments. If you&#x2019;re ordering accessories or non-battery items, faster shipping options may be available.

Will I need to pay customs fees?

Here are our recommendations for shipping DG internationally in each region.

New Board Purchases If you&apos;re looking to join the Evolve family with a brand-new board, we recommend checking our <a href="https://www.rideevolve.com/">international website</a> to find your local distributor.If you can&#x2019;t find one in your country, feel free to reach out to our HQ. We&#x2019;ll help you find the best way to get riding.<hr>Shipping a Board Yourself We now offer international shipping of dangerous goods, including electric skateboards and batteries. While it&#x2019;s still a specialised process, we can help facilitate this where possible.If you&#x2019;re shipping your own board or battery internationally, be aware that quotes typically range from $280 to over $1,000 AUD one way, depending on the destination.Shipping companies will usually ask for documentation like the MSDS and UN number. You can find most of this information printed inside the battery enclosure. If you need a copy of the MSDS, contact our HQ and we&#x2019;ll provide it.<hr>Country-Specific Restrictions Some countries still have strict rules on importing electric skateboards due to battery regulations:<ul><li>New Zealand: Very strict border control&#x2014;shipping from Australia is typically not viable.</li><li>Israel: Often rejects electrical components from e-skateboards at the border.</li><li>Singapore: Boards must have firmware installed to meet local regulatory requirements. Boards not sold there originally may be non-compliant.</li></ul>Before attempting to ship a board or battery, we strongly recommend checking the import regulations of your destination country.<hr>Need Help? If you&apos;re unsure or need advice on shipping your board internationally, our team is happy to help. Just reach out and let us know where you&apos;re shipping to.

Shipping Dangerous Goods Internationally

All our boards are sent through Startrack or TNT Road Freight. Our boards must be handled as dangerous goods due to Australian lithium battery regulations which may require a mandatory overnight holding period, which can affect shipping times. These

<h3 id="isPasted">DOMESTIC SHIPPING</h3>All our boards are sent through Startrack or TNT Road Freight. Our boards must be handled as dangerous goods due to Australian lithium battery regulations which may require a mandatory overnight holding period, which&#xA0;can affect shipping times. These packages are not tracked as well as standard post so please use the below transit times as a rough guide.We are unable to ship to PO boxes, military bases or temporary accommodation. Please provide us with a home/work address and ensure your billing/shipping address is correct.<h3 id="transit-times">TRANSIT TIMES:</h3><ul><li>South East Queensland, 3 &#x2013; 5 Days</li><li>Queensland, 5 &#x2013; 7 Days</li><li>Rural Queensland, 7 &#x2013; 12 Days </li><li>North Coast of NSW, 3 &#x2013; 4 Days</li><li>NSW, 4 &#x2013; 6 Days</li><li>Rural NSW, 7 &#x2013; 12 Days</li><li>Victoria, 4 &#x2013; 7 &#xA0;Days</li><li>Rural Victoria, 7 &#x2013; 12 Days</li><li>ACT, 5 &#x2013; 7&#xA0;Days</li><li>South Australia, 5 &#x2013; 7 Days</li><li>Rural South Australia, 7 &#x2013; 12 Days</li><li>Western Australia, 7 &#x2013; 12 Days</li><li>Rural Western Australia, 9 &#x2013; 12 Days</li><li>Tasmania, 7 - 12 Days</li><li>Northern Territory, 9 - 12 Days</li></ul>&#xA0;* Please note that all transit times are calculated in Business Days&#xA0;<h3 id="international">INTERNATIONAL</h3>Please <a href="https://www.evolveskateboards.com/" style=" text-decoration: none;">check here</a> to see if you have a local distributor in your country.If you do not have a local distributor in your area and it&apos;s not listed above please contact ask@evolveskateboards.com.au for assistance.

How Long Will My Evolve Board Take to Ship?

If outside of your local team's business hours, a member from an international team will assist.

Reach out now! Our response time is generally under 1 business day.

Please select your region. Hours are in the local time zone.

Evolve Skateboards

All things shipping, tracking, delivery, and info.

Shipping

Ordering & Shipping

START HERE

Troubleshooting Guide

How can I find out what board I have? (Our Evolution)

10 Things to Consider When Buying an Electric Skateboard

How to Change Speed Modes on Your Evolve Remote

How do I operate the board?

Can I demo one of your boards?

How to Pair or Sync Your New Evolve Remote

The difference between Carbon and Bamboo

The difference between street and all terrain

Riders Over 100kg / 220lbs

Are the boards waterproof?

Can you ride on the beach?

Do You Offer Trade-Ins?

Do the boards have reverse?

Do I have to wear a helmet?

Do you sell parts to turn a regular skateboard into an electric one?

Where is your Service Centre?

How long will my board battery last before it needs replacing?

What is Considered Normal Wear and Tear on Street Wheels?

Why don’t the motors stop at the same time?

Board Power Light - flashing or solid?

Where Do I Send My Board to Be Repaired?

Can I send in my R2 remote for screen replacement or repair?

Which Belt Do I Need for My Evolve Skateboard?

How do I get the best range and performance out of my battery?

Can You Charge Your Evolve Board Overnight?

How to Store Your Evolve Skateboard Properly

How to Maintain Your Evolve Battery for Longevity

How to Maintain Your Evolve Board for Peak Performance

Evolve’s Patented and Patent-Pending Technology

R2 Bluetooth Trigger Reset Written Instructions (GTR)

R2 Trigger Reset Written Instructions (GT)

How to Remove and Replace Pivot Cups on Double Kingpin Trucks

Do You Offer Servicing for Evolve Boards?

Understanding the Motor Controller

What Are the Main Components of an Evolve Skateboard?

Are Evolve Bushings Compatible Across All Boards?

Can I send in my Phaze remote for screen replacement or repair?

Which Remote Works with My Board?

Need an MSDS for Shipping?

What to do if your board doesn't turn on after storage

How to win a board

Which boards are compatible with the Force Bash Guard Kit?

My remote won’t connect to my board

What Happens if You Install the Wrong Firmware on Your Board or Remote?

Getting a Heat Warning on Your GTR, Hadean, Stoke… or Using a Phaze Remote on a Series 1?

When will it be back in stock?

My wheels are making a clicking sound when riding or turning

How to Regrip Your Evolve Board

Phaze Remote – Bluetooth vs. WiFi

Can my board have SuperCarve 2 Trucks?

Which Motor Controller Do I Need?

Where Are Evolve Stores Located?

Can I order a board without wheels?

Can I order different colour wheels when I order a board?

Why Don’t My Motors Stop at the Same Time?

Can I Buy Parts for My Phaze or R2 Remote?

Having Trouble with Your BMX Battery?

Purchased Relay Hubs But You Have a Hadean or Diablo?

Seeing “gtr_bms” When Updating Through the App on Your Series 1 GTR?

Want to Be an Evolve Ambassador or Collaborate With Us?

Phaze Remote Stuck in Calibration Mode – Brake Trigger Not Registering

Why Can’t I Change Speed Modes on My Remote?

If I buy a tyre, tube and hub – can you assemble it for me?

Why have the prices of your parts gone up?

🔋 Why Are My Battery Cells Showing Red? What You Need to Know

Do Evolve Remotes Come with a Protective Case?

Why Won’t My Series 1 GTR or Stoke Connect to the Remote?

Diagnosing a Bamboo GTX Board That Shuts Off Under Load

Remote Issue Quick Guide: Send It In or Troubleshoot?

Can I Fit All Terrain Wheels on My Onirique?

Waiting to Hear Back About Your Repair?

Can I Drop My Board Off at the Evolve Store for Service?

Do You Have a Flight-Friendly Board or Battery Available?

Which Remote Does My GT or GTX Board Use?

📦 How to Send Your Board to Us for Repair

📩 How Do I Contact the Tech Team?

🛠️ Why is My Phaze Remote Stuck in Safe Mode?

Which Battery Do I Need for My Stoke Board?

How to Remove the Battery from a Stoke 2 or GTR Bamboo Board

🔋 My Stoke 2 Battery is Reading Very Low Voltage — What Should I Do?

Website links

🔁 Phaze Stuck in Calibration Loop with Fast Red Flashing Lights? Here’s What to Do