If your Phaze remote is stuck in Safe Mode, it’s usually caused by an internal brake trigger issue. This happens when:

• The brake trigger magnet has come loose or broken

• The remote mistakenly thinks the brake is constantly being pressed

• As a result, the remote locks itself in Safe Mode to prevent unsafe riding

• 
  

Because of this, you won’t be able to change modes or ride as normal until the issue is fixed.

✅ What to Do Next

This isn’t something that can be fixed at home, so the remote will need to be sent in for repair.

Please complete our Work Authorisation & Return Form to begin the process.

Once submitted, you’ll receive return instructions via email. Our tech team will assess and get your remote sorted as quickly as possible.

If you have questions about the process, feel free to reach out.