If your Hadean Carbon or Bamboo, Diablo Carbon or Bamboo, or Stoke X is stuck on a solid yellow power light and won’t connect to the remote, even after a full charge, it usually means there’s an internal fault that needs to be inspected.

🔍 What the Yellow Light Means

When you turn your board on, it should flash blue briefly whilst waiting to pair. If it stays yellow, this is the board flagging an internal error. Common causes include:

• Fault with the motor controller

• Internal power connection issues

• Fault with the LED

Even if the board rolled freely and didn’t feel like it had resistance in the wheels, the yellow light on startup is the giveaway — the system has found a fault and locked itself out.

✅ What To Do Next

This one’s not fixable at home — it’ll need to be inspected by our tech team.

Please fill out our Work Authorisation & Return Form so we can get started:

👉 Complete the WAF here

Once submitted, you’ll get the return address and instructions. If you tick the pre-authorised repair box, it’ll help us turn your job around much faster.

Need help confirming the fault first? Send a quick photo or video of the light on startup — we’re happy to double-check it.

We’ll get your board sorted and back under your feet as quickly as we can.