If your board needs service or repair, please contact our team before bringing it in or sending it anywhere. We’ll help identify the right next step and confirm whether a local repair centre or another service option is appropriate.

Start with troubleshooting

Our team may be able to guide you through basic checks. If a repair or assessment is needed, we’ll explain the applicable process and any shipping instructions for your case.

What to share

• Your order number, if available
• A clear description of the issue
• Photos or video showing the problem, if available
• Details of what you’ve already tried

Service shipping

Do not send your board to Evolve HQ unless our team has reviewed your case and provided specific shipping instructions. Service shipping to HQ is not a general mail-in option. If your case is eligible for a return shipment, follow the instructions our team provides.

Evolve HQ

Evolve HQ is at Unit 55, 76B Edinburgh Rd, Marrickville NSW 2204, Australia. Walk-ins and service drop-offs are available weekdays from 9 am to 4 pm. Please contact our team before bringing a board for service so we can confirm intake details.