We know how important your board or remote is to you, and we appreciate you checking in.

If you’ve already sent your item in for service and haven’t heard from us yet, a few things could be at play:

Shipping time: Depending on your location and the courier used, it may take a few days for your item to reach us.

Check-in delays: Once received, items are processed in the order they arrive. During busier periods, there may be a delay before you receive a confirmation that it’s been checked in.

First in, first out: Our service queue operates strictly on a first-in, first-out basis to keep things fair for everyone. If we haven’t yet reached your item in the queue, you may not have received an update yet.

We’re aware that some customers haven’t been notified when their item arrived. That’s on us — we’re actively improving this part of the process and we sincerely apologise for the silence.

If you’ve been waiting and are unsure about your repair’s status, don’t stress. We’ll flag this with the team right away and make sure someone gets back to you as soon as possible with an update.

Thanks again for your patience and support.