Remote Issue Quick Guide: Send It In or Troubleshoot?Updated 9 days ago
Remote Issue | Action |
|---|---|
Remote will not turn on at all | SEND IT IN (WAF needed) |
Remote won’t charge / USB-C not working | SEND IT IN (WAF needed) |
Remote loses power when unplugged from charger | SEND IT IN (WAF needed) |
Broken screen or cracked LCD | SEND IT IN (WAF needed) |
Broken trigger (throttle or brake) | SEND IT IN (WAF needed) |
Loose brake trigger or not physically clicking | SEND IT IN (WAF needed) |
Remote accelerates but won’t brake (or vice versa) | SEND IT IN (WAF needed) |
Remote splitting apart (broken housing) | SEND IT IN (WAF needed) |
Cannot change speed modes due to brake trigger | SEND IT IN (WAF needed) |
Remote stuck in calibration and cannot complete it (especially brake trigger stage) | SEND IT IN (WAF needed) |
Remote needs new button, casing, screen, trigger, or battery | SEND IT IN (WAF needed) |
Remote won’t pair with board | TROUBLESHOOT FIRST (Trigger reset, firmware check) |
Can’t connect to Explore by Evolve App | TROUBLESHOOT FIRST (Bluetooth check, firmware check) |
Speed mode won’t change but triggers feel physically fine | TROUBLESHOOT FIRST (Trigger reset, recalibration) |
Remote behaves strangely after update | TROUBLESHOOT FIRST (Firmware version check) |
General connection issues with board (Phaze or R2) | TROUBLESHOOT FIRST (Reset and retry) |
R2 remote issues (any kind) | NO REPAIR — UPGRADE RECOMMENDED (Link them to Phaze upgrade) |
Key Reminders
✅ If it’s physical damage, internal failure, or a mechanical issue → SEND IT IN (use the WAF).
✅ If it’s a software, connection, or calibration concern → TROUBLESHOOT FIRST, IF PROBLEM PERSISTS, SEND IT IN.
✅ R2 remotes are no longer repaired — upgrade to Phaze.
👉 TO SEND IT IN: