Whether it’s worth repairing your remote or replacing it depends on the type of remote you have and how it was damaged.

🔧 Repair options

• Phaze remotes: These can be repaired, but you’ll need to send the remote to us at your own cost.

  • Average repair cost is around $120 AUD (excluding shipping).

  • Depending on the damage, buying a new remote may be the better option.

• R2 remotes (older models): These are no longer repairable. If an R2 fails, you’ll need to purchase a new remote.

⚠️ Warranty considerations

If your remote has malfunctioned due to a manufacturing fault (not drops, water damage, or negligence) and is still within the 12-month warranty period, please let us know — it may be covered under warranty.

✅ Recommendation

In most cases, purchasing a new remote is the best option for both cost and convenience. Repairs are only suitable if the remote is a Phaze and the damage is minor.

Not sure what’s best? Let us know how the remote broke and what model you’re using, and we’ll guide you on the most cost-effective option.