If your board hasn’t been used in several months (or longer) and now won’t power on—even when plugged into the charger—it’s likely that the battery has dropped below safe operating voltage.

🔋 Why this happens

Lithium-ion batteries naturally self-discharge over time, even when not in use. If left too long without being checked or recharged, the battery can drop to a voltage that’s too low for safe charging. When this happens:

• The board won’t power on

• The charger light stays solid green (not charging)

📍 Most common with:

• Boards stored for 6+ months without charging

🔧 What you can do

1. Do not try to force charge it—this can be dangerous

2. If you have a multimeter, check the battery voltage:

   • If it’s below 30V, the pack may have dropped too low

3. Contact our team to book an assessment with your nearest repair centre

4. If you’re unsure, just tell us:

   • Your board model

   • Where you’re located

   • When the board last worked

We’ll guide you on next steps.

✅ How to prevent this

To avoid this issue in future:

• Charge your board at least once every 4–6 weeks, even when not in use

• Store the board indoors, away from heat and humidity

• Never store the board with an empty battery