If your board needs further diagnosis or repair, here’s how to send it in safely and correctly.

Step 1: Fill in the Return Form

Start by completing our Work Authorisation & Return Form. Use your full name as the reference.

Please pay close attention to the pre-authorised repair section — agreeing to this will help speed up your turnaround time. It lets our techs begin work (up to your selected value) without needing to contact you first.

Step 2: Keep Your Board Fully Assembled

No need to disassemble anything. Please send the board complete with trucks, wheels, and motor controller. Just make sure it’s ready to ride — we’ll take care of the rest.

Step 3: Use a Sturdy Box

Because of the lithium battery, your board must be shipped in a box. If you no longer have the original packaging, stores like Officeworks or Storage King typically have suitable options.

Step 4: Know the Service Fees

If the repair isn’t covered by warranty:

• Boards or large parts: $50 labour + return shipping

  • Return shipping: $79 (if a battery is included), $25 (no battery)

• Small parts: $40 total ($25 labour + $15 shipping)

If your issue falls under warranty, the assessment fee doesn’t apply.

Step 5: What Happens Next

Once you submit the form, you’ll receive a confirmation email with instructions for returning your board. Our tech team will be in touch once your board is checked in.