If your Bamboo GTX board turns on and rides fine with no weight on it, but shuts off as soon as you stand on it, it could point to a deeper battery or power system issue. Even if the motor controller has been replaced, this type of behaviour usually requires a closer look at your board’s power draw and battery performance under load.

First Steps to Troubleshoot:

1. Swap Motor Connections:

    •    Disconnect the motors and swap their connections to the opposite sides.

    •    Lift the board off the ground and apply throttle.

    •    See if the issue stays with the same motor or changes sides.

    •    If the issue follows the motor, it could be motor related. If it stays the same, the problem is likely elsewhere.

2. Important Note:

    •    The board may seem fine without load. The real test comes when the board has a rider on it and draws higher current.

    •    If you’re testing with only one motor connected, it may work, but it won’t fully diagnose a load problem affecting both motors or the battery.

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Performing a Cell Load Test (R2 Remote)

To dig deeper, we recommend running a Cell Load Test using your R2 remote. Here’s how:

1.    Inflate your tyres to 45 PSI if using all terrain wheels.

(Low tyre pressure can give false test results.)

2.    Fully charge the board.

3.    Turn on and pair the board and remote.

4.    Set the remote to FAST or GT mode.

5.    Double-click the ON/OFF button to open the menu.

6.    Scroll down to More Info using the mode buttons.

7.    Press the ON/OFF button once to enter More Info.

8.    Hold the UP (Mode 1) button, and at the same time, double-click the ON/OFF button.

9.    You’ll now see a screen showing:

    •    Total voltage

    •    Amperage draw

    •    Voltages for 10 individual battery cells

10. Take a photo of this screen.

11.    Next, perform a load test:

    •    Ride the board up a hill.

    •    Aim for 20 amps of draw for 10 seconds.

    •    While doing this, take another photo or video of the cell voltages in action.

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Why This Test Matters:

    •    It will show whether any cells are dropping too much under load.

    •    If cells dip unevenly or voltage drops heavily on certain cells, it can explain why your board cuts off.

    •    This test helps our tech team diagnose whether you’re facing a battery issue rather than a motor or controller problem.

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What to Do Next:

Once you have both photos (or a video), send them through to us!

Our Tech Team will review the results and guide you on the next steps.

If you’re unsure during the process or need help, don’t stress — just reach out and we’ll assist.