<h4 id="evolve-australia">Evolve Australia</h4>DomesticWe offer a shipping and handling fee of $30 for all new electric skateboard purchases, plus free shipping on accessory orders over $200.International Orders&#xA0;Shipping costs are calculated at checkout once your address has been added for any parts and accessory orders. For Electric Skateboards or if you are unable to add your address or are having issues finding the price, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-hq-australia-43050" id="isPasted">contact us&#xA0;</a>to get a shipping quote. Please see <a href="https://evolveskateboards.gorgias.help/en-US/will-i-need-to-pay-customs-fees-42869">here</a> for additional information on international customs fees. <h4 id="evolve-usa--canada">Evolve USA / Canada</h4>We offer a shipping and handling fee of $30 for all new electric skateboard purchases, plus free shipping on accessory orders over $200.&#xA0;&#xA0;<h4 id="evolve-new-zealand">Evolve New Zealand</h4>We&apos;re offering a flat rate of $59.95 shipping on all new skateboard&#xA0;purchases plus free shipping on accessories orders over $200&#xA0;&#x1F64C;&#xA0;(except batteries). &#xA0;

Shipping Prices

For Dangerous Goods & standard accessories.

* Please allow extra time for transit during holiday periods, covid and natural disasters.Evolve Australia Note: Shipping times exclude order processing; typically dispatched within 1 business day for in-stock items. Orders placed on Fridays, weekends, or holidays may experience longer processing times. Please be aware that unforeseen courier delays beyond our control may occur.DomesticMost accessories are sent via Australia Post and can take 3-5 days to arrive depending on the region. WA, NT and Regional Areas should expect to see their parcel within 7 - 14 days.All our skateboards and batteries are sent through Startrack or TNT Road Freight. Our boards must be handled as dangerous goods due to Australian lithium battery regulations and may require a mandatory overnight holding period, which can affect shipping times.We are unable to ship to PO boxes, military bases or temporary accommodation.Skateboard Transit Times * Please note, all times are calculated in business days and do not include packing times.<ul type="disc"><li style="font-size: 11px;">South East Queensland, 3 - 5 days</li><li style="font-size: 11px;">Queensland, 5 &#x2013; 7 Days</li><li style="font-size: 11px;">Rural Queensland, 7 &#x2013; 12 Days</li><li style="font-size: 11px;">North Coast of NSW, 3 &#x2013; 4 Days</li><li style="font-size: 11px;">NSW, 4 &#x2013; 6 Days</li><li style="font-size: 11px;">Rural NSW, 7 &#x2013; 12 Days</li><li style="font-size: 11px;">Victoria, 4 &#x2013; 7 Days</li><li style="font-size: 11px;">Rural Victoria, 7 &#x2013; 12 Days</li><li style="font-size: 11px;">ACT, 5 &#x2013; 7 Days</li><li style="font-size: 11px;">South Australia, 5 &#x2013; 7 Days</li><li style="font-size: 11px;">Rural South Australia, 7 &#x2013; 12 Days</li><li style="font-size: 11px;">Western Australia, 7 &#x2013; 12 Days</li><li style="font-size: 11px;">Rural Western Australia, 9 &#x2013; 12 Days</li><li style="font-size: 11px;">Tasmania, 7 - 12 Days</li><li style="font-size: 11px;">Northern Territory, 9 - 12 Days</li></ul>InternationalInternational deliveries are sent via FedEx and take approx. 6 days depending on your location. Full tracking details will be provided to you via email once your order has been dispatched.Evolve USA Note: Shipping times exclude order processing; typically dispatched within 1 business day for in-stock items. Orders placed on Fridays, weekends, or holidays may experience longer processing times. Please be aware that unforeseen courier delays beyond our control may occur. Ground Shipping Estimated Transit Times are as follows:<img src="https://attachments.gorgias.help/uploads.gorgias.io/eynJd7OnRa29ERow/USA_Shipping_Times-8ae1ad89-f199-4583-9b90-b7937b5bd22b.webp" style="width: 446px;" class="fr-fic fr-dib fr-fil"><h4 id="evolve-canada">Evolve Canada</h4><ul><li>UPS Standard (ground) is about 3-10 business days</li><li>FedEx International Economy: 2-3 business days (to most locations)</li><li>FedEx International Express: 1-2 business days (to most locations)</li></ul>Evolve New Zealand Note: Shipping times exclude order processing; typically dispatched within 1 business day for in-stock items. Orders placed on Fridays, weekends, or holidays may experience longer processing times. Please be aware that unforeseen courier delays beyond our control may occur.Delivery to North Island is usually overnight and to South Island 1-3 days.&#xA0;Please note this does not include processing and packing of your goods but orders are generally dispatched within 1 business day when in stock.Evolve UK Note: Shipping times exclude order processing; typically dispatched within 1 business day for in-stock items. Orders placed on Fridays, weekends, or holidays may experience longer processing times. Please be aware that unforeseen courier delays beyond our control may occur.We currently send all electric skateboards via UPS courier due to restrictions on lithium batteries shipped via air freight and box size restrictions through regular mail.For the UK, Skateboards take 1 to 3 business days after dispatch, and accessories are usually delivered within 2 business days. Accessory shipping prices are calculated by weight and dimension.For Ireland, Skateboards take 3 to 5 business days after dispatch, and accessories are usually delivered within 2 business days. <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Accessory shipping prices are calculated by weight and dimension. Shipping duties and taxes are covered by Evolve and you will not need to pay anymore once you have purchased your product.Evolve Europe Note: Shipping times exclude order processing; typically dispatched within 1 business day for in-stock items. Orders placed on Friday, weekends, or holidays may experience longer processing times. Please be aware that unforeseen courier delays beyond our control may occur.We currently send all electric skateboards via DPD courier due to restrictions on lithium batteries shipped via air freight and box size restrictions through regular mail. Shipping times with DPD are 2-8 business days depending on your location.&#xA0;We currently send all accessories and parts via UPS courier (excluding batteries). Shipping times with UPS Standard are 2- 5 business days depending on your location.Please note that the times do not include processing and packing of your order. If you place an order on a Friday, Weekend, or Public Holiday it will take longer to dispatch it to you.

Shipping Times

Only parts and accessories may be delivered to these addresses.

Only parts and accessories may be delivered to these addresses. Unfortunately, we are unable to deliver our electric skateboards to the following as they do not accept dangerous goods or is against our policy:<ul type="disc"><li>PO Boxes, Parcel Collect or Parcel Lockers</li><li>APO, FPO or DPO Addresses *May be possible for UK customers</li><li>Hotels, Caravan Parks or any other Temporary Accommodation</li></ul>Please provide a home/work address for the delivery of a skateboard and ensure your billing/shipping addresses are correct.

Can you deliver to PO Boxes, Military Bases or Temporary Accommodation?

For details on how to change your shipping address, click <a href="https://evolveskateboards.gorgias.help/en-US/how-can-i-change-the-shipping-address-on-my-order-42800">here</a>.&#xA0;<h4 id="evolve-australia">Evolve Australia</h4>Most accessories orders are shipped through Australia Post and are sent with a safe drop. They will require a signature.All board orders will require a signature on delivery. Please ensure someone is present at the address you provide us with when the parcel is delivered. If no one is home to sign for the package the package will be redelivered the next day. If no one is there again, it will be taken to the nearest depot where it will then be your responsibility to collect it.&#xA0;<h4 id="evolve-usa--canada">Evolve USA / Canada</h4>All packages over $200 will need signature confirmation. Please be sure that someone is present at the address when it is being delivered.&#xA0;<h4 id="evolve-new-zealand">Evolve New Zealand</h4>All accessories orders are shipped through NZ Couriers. They will require a signature unless you have given our team notification that the courier has the authority to leave the parcel in a safe designated area.All board orders will require a signature on delivery. Please ensure someone is present at the address you provide us with when the parcel is delivered.&#xA0;<h4 id="evolve-uk">Evolve UK</h4>Most accessories orders will require a signature.All board orders will require a signature on delivery. Please ensure someone is present at the address you provide us with when the parcel is delivered. When a package is attempted to be delivered and unsuccessful, UPS contact the customer first and let them know of a re-delivery date. If they can&#x2019;t re-deliver the package, they will give the customer the option to leave it at a UPS drop off point, if there is no answer, the package will be returned to the sender.

Does my package need to be signed for upon arrival?

Some parcels will come in two or more packages.

Not always. Some orders ship in multiple packages, depending on what you&apos;ve purchased.<h3 id="when-to-expect-multiple-packages">When to Expect Multiple Packages</h3><ul><li>If you ordered a board and a helmet</li><li>A board with additional accessories</li><li>A larger order with multiple items</li></ul>If your order has multiple parcels, they may arrive separately, so allow extra time for everything to be delivered.<h3 id="tracking-your-shipment">Tracking Your Shipment</h3>Your tracking information should show how many parcels were sent and their delivery status. If you&#x2019;re unsure or something seems missing, feel free to reach out to our support team.

Will my order come in one box?

Here are our recommendations for shipping DG domestically in each region.

Shipping Dangerous Goods items can be tricky, below are our recommendations for each region.&#xA0;<h4 id="evolve-australia">Evolve Australia</h4>We predominately use Startrack, TNT and FedEx to ship our boards, however, they do require you to hold an account with them.If&#xA0;you have an account&#xA0;with these companies, please reach out to them directly to organise the delivery:<ul type="disc"><li>TNT</li><li>Startrack</li><li>Direct Freight Express</li></ul>If you do not have an account, these companies may be able to assist you:<ul type="disc"><li>Pack &amp; Send</li><li>Inxpress</li></ul>For accurate, up to date information on shipping your board, always&#xA0;get in touch with the courier company directly.If you are a service customer or require additional assistance in getting your board to our workshop, please refer to your automatic response after completing the Work Authorisation Form.&#xA0;<h4 id="evolve-usa--canada">Evolve USA / Canada</h4>We predominately use UPS and FedEx to ship our boards, however, they do require you to hold an account with them. We recommend getting in touch with your local courier company to get accurate information for shipping your board.If you are a service customer or require additional assistance in getting your board to us, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-usa--canada-43694">get in touch with our team</a>.&#xA0;<h4 id="evolve-new-zealand">Evolve New Zealand</h4>We use NZ Couriers to ship our boards, however, they do require you to hold an account with them. We recommend getting in touch with your local courier company to get accurate information for shipping your board.If you are a service customer or require additional assistance in getting your board to us, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-new-zealand-43695">get in touch with our team</a>.&#xA0;<h4 id="evolve-uk">Evolve UK</h4>We predominately use UPS to ship our boards, however, they do require you to hold an account with them. We recommend getting in touch with your local courier company to get accurate information for shipping your board.If you require additional assistance in getting your board to us, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-uk-43696">get in touch with our team</a>.

Shipping Dangerous Goods Domestically

Here are our recommendations for shipping DG internationally in each region.

<h4 id="isPasted">New Board Purchases</h4>If you are looking to join the Evolve family by purchasing a new skateboard, please check our <a href="http://www.evolveskateboards.com/" target="_blank">international website</a> for your local distributor.If you can&apos;t find it, please don&apos;t hesitate to<a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-hq-australia-43050">&#xA0;contact our HQ</a> for assistance.<h5 id>&#xA0;</h5><h4 id="shipping-a-skateboard-yourself">Shipping a Skateboard Yourself</h4>Shipping your skateboard or battery internationally can be a long and costly exercise. Quotes can range from $280 to above $1,000 (AUD) one way, depending on the location.Most information the shipping company will need is on the inside of your battery. If you have been asked for the MSDS, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-hq-australia-43050">contact our HQ</a> for assistance.<h5 id="-1">&#xA0;</h5><h4 id="difficult-to-ship">Difficult to Ship</h4>Unfortunately, some countries have strict import regulations on items like electric skateboards due to the size of the battery in the deck.For example:<ul type="disc"><li>Shipping from Australia to&#xA0;New Zealand is close to impossible as New Zealand&apos;s borders are very strict.</li><li>Israel may not accept electrical components from electric skateboards at their border.</li><li>Be wary of shipping an electric skateboard into Singapore that was not sold there originally as the law requires specific firmware installed.</li></ul>Be sure to check the import regulations on the country you wish to ship to first!

Shipping Dangerous Goods Internationally

If you can't find your country, please contact our HQ and we can assist you.

Please see a list below of all the countries our distributor&apos;s service. For all other countries, please <a href="https://www.evolveskateboards.com/" target="_blank">check here</a> for the local distributor for your country.If you are unsure, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-evolve-hq-australia-43050">contact our HQ</a> and they can assist you. <h4 id="evolve-australia">Evolve Australia</h4><ul><li>Australia</li><li>Parts only to New Caledonia </li></ul><h4 id="isPasted">Evolve USA</h4><ul><li>USA (including Hawaii)</li><li>Canada </li></ul><h4 id="evolve-new-zealand">Evolve New Zealand</h4><ul><li>New Zealand only </li></ul><h4 id="evolve-uk">Evolve UK</h4><ul><li>UK</li><li>Ireland</li><li>Guernsey</li><li>Isle of Man</li><li>Jersey</li></ul> Mexican Customers Due to our carrier&apos;s current policies, at this time Evolve USA is unable to ship orders containing skateboards or batteries to addresses in Mexico. Please contact&#xA0;<a href="https://www.evolveskateboards.cl/" rel="noopener noreferrer" target="_blank">Evolve Chile&#xA0;</a>and see what they can do to assist you.

Can you ship to my country?

The customer is responsible for customs duties, taxes, and brokerage fees, we do not cover these costs.

When ordering internationally, some countries may apply additional duties, taxes, or customs fees. These charges vary by country and are the responsibility of the customer.We do not cover these costs, so if you&apos;re unsure about potential charges, we recommend checking with your local customs office before placing your order.<h3 id="canadian-customers">Canadian Customers</h3>For customers in Canada, customs fees will be calculated at checkout, so there won&#x2019;t be any surprises on delivery.<h3 id="shipping-restrictions">Shipping Restrictions</h3>Due to battery regulations, orders containing a skateboard or battery must be shipped via dangerous goods services. This means we cannot expedite these shipments. If you&#x2019;re ordering accessories or non-battery items, faster shipping options may be available.

Will I need to pay customs fees?

If an item in your order is out of stock, it will ship as soon as it’s available—but the exact timing depends on a few factors, like supplier lead times, demand, and shipping schedules. Because of this, predicting a precise restock date isn't always

If an item in your order is out of stock, it will ship as soon as it&#x2019;s available&#x2014;but the exact timing depends on a few factors, like supplier lead times, demand, and shipping schedules. Because of this, predicting a precise restock date isn&apos;t always possible.<h3 id="best-way-to-stay-updated">Best Way to Stay Updated</h3>Rather than waiting and checking manually, the easiest way to get notified is to sign up for a restock alert on our website:<ul><li>Go to the product page.</li><li>Click &#x201C;Notify Me&#x201D; and enter your details.</li><li>We&#x2019;ll send you an update as soon as it&apos;s available again.</li></ul><h3 id="need-something-urgently">Need Something Urgently?</h3>If you&#x2019;re in a rush or want to explore alternative options, reach out to our support team&#x2014;we might be able to suggest a similar product that&#x2019;s in stock.

How long does it take for an order to ship if an item is out of stock?

Order with confidence! Check here for ordering FAQs.

Ordering

🤝 How long is the warranty, claims, registration, etc.

Warranty

If outside of your local team's business hours, a member from an international team will assist.

Reach out now! Our response time is generally under 1 business day.

Please select your region. Hours are in the local time zone.

Evolve Skateboards

Skateboards are flying out the door.. you'd think they were hoverboards!
We are dedicated to getting your order to your door in the quickest way possible.

Orders & Shipping

START HERE

Troubleshooting Guide

How can I find out what board I have? (Our Evolution)

10 Things to Consider When Buying an Electric Skateboard

How to Change Speed Modes on Your Evolve Remote

How do I operate the board?

Can I demo one of your boards?

How to Pair or Sync Your New Evolve Remote

The difference between Carbon and Bamboo

The difference between street and all terrain

Riders Over 100kg / 220lbs

Are the boards waterproof?

Can you ride on the beach?

Do You Offer Trade-Ins?

Do the boards have reverse?

Do I have to wear a helmet?

Do you sell parts to turn a regular skateboard into an electric one?

Where is your Service Centre?

How long will my board battery last before it needs replacing?

What is Considered Normal Wear and Tear on Street Wheels?

Why don’t the motors stop at the same time?

Board Power Light - flashing or solid?

Is there a repair center near Perth for electric skateboards?

Can I send in my Phaze remote for screen replacement or repair?

Which Belt Do I Need for My Evolve Skateboard?

How do I get the best range and performance out of my battery?

Can You Charge Your Evolve Board Overnight?

How to Store Your Evolve Skateboard Properly

How to Maintain Your Evolve Battery for Longevity

How to Maintain Your Evolve Board for Peak Performance

Evolve’s Patented and Patent-Pending Technology

R2 Bluetooth Trigger Reset Written Instructions (GTR)

R2 Trigger Reset Written Instructions (GT)

How to Remove and Replace Pivot Cups on Double Kingpin Trucks

Common Questions

Project BMX Specs

Project BMX Service and Maintenance

Project BMX Compatibility and Accessories

General Project BMX Questions

Project BMX

Diablo Series FAQs

Diablo Series

What are the specifications of the Stoke X?

What is the difference between the Stoke X and Stoke 2.0?

Stoke X Series

General

Differences

Compatibility

GTR & Stoke Series 2

Downloadable User Manuals

Manuals

What does Hadean mean?

What is the range, speed and charge time of the Hadean?

What is the difference between the Hadean and the GTR?

How does the carbon fibre differ in the Hadean and the Carbon GTR?

Is the Hadean deck the same size as the GTR?

Is the Phaze Remote drop tested?

What is E-FOC?

Hadean Series

Can I take my Hadean on a plane?

Can I take my GTR/Stoke on a plane?

Can I take my GT or GTX on a plane?

Travelling with eSkate

Are there any events in my area?

Do you have any group rides or events coming up?

What is an ambassador and how do I apply?

Is it legal to ride in my area?

Community

What street wheels should I pick?

What is the difference in compound and size?

What is the difference in drive gears?

What size all terrain tyres came standard on my board?

How often do I need to replace the drive belt?

Wheels & Drive System

Board Component Compatibility

Remote Compatibility – Which Remote Works with Your Board?

Battery Charger Compatibility – Which Charger Works with Your Board?

Bash Guard Compatibility

Can I use my old gears and wheels with the Hadean series?

Can I use my Carbon battery on my Bamboo board?

Component Compatibility

What is Explore by Evolve?

Will the Evolve app work with my GT board?

How do I report an issue with the app?

Explore by Evolve

General Product Questions

Getting Started

Riding tips

How-To: Newcomers and Riding

How to Change a Motor on an Evolve Skateboard

How to Adjust Belt Tension on an Evolve Skateboard

How to Replace a Tyre, Tube, or Hub on an Evolve Skateboard

How to Update Your Evolve Board or Remote Using the Explore App

Adjusting Evolve Trucks | The Double Kingpin Explained

How to Diagnose a Motor Concern on an Evolve Skateboard

How to Replace a BMS on an Evolve Hadean or Diablo Bamboo

How to Replace the Battery on an Evolve GTR Bamboo

How to Replace a Battery or Motor Controller on an Evolve Diablo or Hadean Bamboo

How to Install Renegade Bindings

How to Replace LED Lights on an Evolve Hadean Carbon

How to Replace LEDs on an Evolve Diablo & Hadean Bamboo

How to Replace the Charge Port on an Evolve Skateboard

How to Replace a Battery on an Evolve GTR Carbon

How to Replace a Battery or Motor Controller on an Evolve Diablo or Hadean Carbon