Battery Has Charge

If the board also does not turn on but has charge, the concern will most likely be the battery and we recommend contacting our tech support team.

Unsure if Battery Has Charge

If you are unsure if the board is charged or not and it isn't turning on, refer to the Board Not Turning On article.

Follow the below steps below to troubleshoot.

Check for Physical Damage

1. Assess the charger, cables and plug for damage, breaks, cuts or burns. If the charger is damaged, dispose of it and do not use it.
2. Assess the charge port on the board by looking at the pin in the centre and the small rib of metal on one side. If either appears burnt or broken, contact our tech support team for a replacement charge port as this may alleviate the concern.

Isolate the Concern
 Isolate the concern to the board or the charger. If you have access to the same series board and charger that is known to work, try using both chargers with both boards.

1. If your charger doesn't charge either board, the concern will be with the charger and will need replacement.
2. If both chargers charge one board and not the other, the concern will be with the board. If this is the case, please continue troubleshooting below.

Isolated to the Board
 If isolated to the board or you don't have access to the same series board and charger:

1. Access the internals of the board by removing the 8 bolts on top of the deck and remove the battery cover for the Carbon, or drop the battery case for the Bamboo.
    
2. If you can see corrosion on the BMS (small circuit within the heat wrap) or notice that the battery seems swollen, appears to have leaked or there is a sharp scent, unplug it immediately and contact our tech support team.

Check the Charge Port and Small Red Charge Connector

• Is the charge connector loose?
• Are there any signs of corrosion?
  1. If the charge port is corroded, we recommend purchasing a replacement. 
  2. If the connector is corroded, clean it as best you can with a dry toothbrush and see if this alleviates the concern. 

At this point, if you have not isolated a concern we recommend contacting our tech support team with the details and the steps you have taken. We will most likely need to assess the equipment in our workshop.

As a quick fix, there is the option to purchase a charger and charge port, however, there is no guarantee this will alleviate the concern.