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🙋 General tech support questions

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Where is your Service Centre?

We have a Service Centre based in each distributor's country. We currently do not have any authorised Service Centres outside of these locations. For any technical troubleshooting or warranty claims, the equipment must come into our workshop. 1/15 Jo

How long will my board battery last before it needs replacing?

Lithium-Ion batteries can last up to 700-1000 cycles, however, capacity will drop over time. The Samsung 35e cells used in the GTR Standard Battery have an expected capacity drop of 40% at around 500 cycles. Later in the life of a GTR battery, the lo

What is considered normal wear and tear on street wheels?

Wear on wheels can vary depending on their durometer, how they are used, and what sort of surfaces they are used on. With the boards being powered, they do put more strain on wheels than would be seen on a conventional skateboard. A softer or larger

Why don’t the motors stop at the same time?

Motors stopping at different times is normal. The main factor is the resistance from the drivetrain usually caused by different belt tensions. It’s very difficult to get the tensions exactly the same, but it is healthy that they are similar. The perf

Board Power Light - flashing or solid?

On a GTR, the switch should always be solid or off. The switch on the GT only has two settings, flashing or off, it does not become solid at any point. If you are experiencing anything different from the above, it may indicate concern in the electric