We have a Service Centre based in each distributor's country. We currently do not have any authorised Service Centres outside of these locations. Click for more.

We have a Service Centre based in each distributor&apos;s country. We currently do not have any authorised Service Centres outside of these locations.For any technical troubleshooting or warranty claims, the equipment must come into our workshop. <h4 id="evolve-australia">Evolve Australia</h4>1/15 John Duncan Court Varsity Lakes, 4277, Queensland <a href="https://goo.gl/maps/i2v8gWK9ELn4VNCS8" target="_blank">Get directions</a> <h4 id="evolve-usa">Evolve USA</h4>114 South Coast Highway&#xA0; Oceanside, CA 92054 <a href="https://goo.gl/maps/1EGqCN7KvHH3BfjS7" target="_blank">Get directions</a> <h4 id="evolve-new-zealand">Evolve New Zealand&#xA0;</h4>3/22 Polaris, East Tamaki, Auckland 2013, New Zealand <a href="https://goo.gl/maps/y7vyffpReGkYwTm56" target="_blank">Get directions</a> <h4 id="evolve-uk">Evolve UK</h4>K G Business Centre, Kingsfield Way,Northampton, NN5 7QN Evolve EuropePlease contact us at <a href="mailto:support@rideevolve.eu">support@rideevolve.eu</a> for further assistance.

Where is your Service Centre?

Lithium-Ion batteries can last up to 700-1000 cycles, however, capacity will drop over time. Click for more.

Lithium-Ion batteries can last up to 700-1000 cycles, however, capacity will drop over time.The Samsung 35e cells used in the GTR Standard Battery have an expected capacity drop of 40% at around 500 cycles. Later in the life of a GTR battery, the lower percentages may become less accurate.All battery life can vary depending on conditions surrounding its use and storage. Here are some tips:<ul type="disc"><li>Exposing lithium-ion batteries to extreme temperatures (high or low) will have an effect on them so try to keep the battery at normal temperatures.</li><li>Although they shouldn&#x2019;t develop a charge memory, it is healthy to run the battery down and recharge it opposed to constantly topping the battery up.</li><li>If being stored for a period of time, the battery is best left between 40 and 50% charged, leaving them fully charged for a long period of time has the potential to degrade the cells and leaving them empty or really low for a long time has the potential for the battery to drop below a rechargeable level.</li></ul>See <a href="https://evolveskateboards.gorgias.help/en-US/how-do-i-maintain-my-battery-42878" rel="noopener noreferrer" target="_blank">here</a> for some more tips on making the most out of your battery.

How long will my board battery last before it needs replacing?

Wear on wheels can vary depending on their durometer, how they are used, and what sort of surfaces they are used on. Click for more.

Wear on wheels can vary depending on their durometer, how they are used, and what sort of surfaces they are used on. With the boards being powered, they do put more strain on wheels than would be seen on a conventional skateboard. A softer or larger wheel will be more prone to chipping due to its construction, and rough, hot or sharp surfaces have the potential to chew into the wheels.If you believe your wheels are wearing irregularly, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-global-43048">contact our tech support team</a>.

What is considered normal wear and tear on street wheels?

Motors stopping at different times is normal. The main factor is the resistance from the drivetrain usually caused by different belt tensions.

Motors stopping at different times is normal. The main factor is the resistance from the drivetrain usually caused by different belt tensions. It&#x2019;s very difficult to get the tensions exactly the same, but it is healthy that they are similar. The perfect tension is 5-10mm of play on each side when pinching the belt. If it is too loose or too tight, this may cause concerns.Another factor could be the bearings. Ensure both motors are spinning freely by rotating them manually.If you notice anything out of the ordinary, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-global-43048">contact our tech support team</a>.

Why don’t the motors stop at the same time?

GTR = always solid or off. GT = always flashing or off. If you are experiencing anything different from the above, it may indicate that there is an issue in the electrics

On a GTR, the switch should always be solid or off.The switch on the GT only has two settings, flashing or off, it does not become solid at any point.&#xA0;If you are experiencing anything different from the above, it may indicate concern in the electrical system. If this happens, please <a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-global-43048">contact our tech team</a>.

Board Power Light - flashing or solid?

If outside of your local team's business hours, a member from an international team will assist.

Reach out now! Our response time is generally under 1 business day.

Please select your region. Hours are in the local time zone.

Evolve Skateboards

Support

How can I find out what board I have? (Our Evolution)

10 Things to Consider When Buying an Electric Skateboard

How do I operate the board?

Can I demo one of your boards?

The difference between Carbon and Bamboo

The difference between street and all terrain

Riders Over 100kg / 220lbs

Are the boards waterproof?

Can you ride on the beach?

Do you do trade ins?

Do the boards have reverse?

Do I have to wear a helmet?

General Product Questions

What does Hadean mean?

What is the range, speed and charge time of the Hadean?

What is the difference between the Hadean and the GTR?

How does the carbon fibre differ in the Hadean and the Carbon GTR?

Is the Hadean deck the same size as the GTR?

Is the Phaze Remote drop tested?

What is E-FOC?

Hadean Series

What is the top speed, range and recharge time on the series 2?

Is the Phaze remote drop tested?

Can I take my GTR2 /Stoke 2 on a plane?

Is the GTR2 Waterproof?

General

What is the difference between the GTR2 and the GTR1?

Are the GTR/Stoke Series 2 decks the same as the GTR/Stoke Series 1 decks?

Are the GTR2 motors the same as the GTR1 motors?

Are the Stoke Series 2 motors the same as the Stoke Series 1 motors?

Are the GTR2 motors the same/as powerful as the Hadean motors?

Why is the range the same on the GTR1 and GTR2?

Differences

Can I use my old gear setup and wheels with the GTR2?

Are the GTR / Stoke Series 2 components compatible with my GTR / Stoke Series 1?

Can I use the Prism LED Strip Lights on my GTR / Stoke Series 2?

Can I use the R2 Bluetooth Remote on my Hadean / GTR2?

Can I use my GTR Series 1 charger with the GTR Series 2 board?

Compatibility

GTR & Stoke Series 2

Can I take my Hadean on a plane?

Can I take my GTR/Stoke on a plane?

Can I take my GT or GTX on a plane?

Travelling with eSkate

What street wheels should I pick?

What is the difference in compound and size?

What is the difference in drive gears?

What size all terrain tyres came standard on my board?

How often do I need to replace the drive belt?

Wheels & Drive System

Board Component Compatibility

Remote Compatibility

Battery Charger Compatibility

Bash Guard Compatibility

Can I use my old gears and wheels with the Hadean series?

Can I use my Carbon battery on my Bamboo board?

Component Compatibility

What is Explore by Evolve?

Will the Evolve app work with my GT board?

How do I report an issue with the app?

Explore by Evolve

Project BMX Specs

Project BMX Serving and Maintenance

Project BMX Compatibility and Accessories

General Project BMX Questions

Project BMX

Product

Contact Global

Contact Evolve HQ, Australia

Contact Evolve USA / Canada

Contact Evolve New Zealand

Contact Evolve UK

Contact Us

How long will my order take to arrive?

Where is the nearest Evolve retailer to me?

I have some questions before ordering, what’s the best way to contact you?

What payment options do you have?

Is shipping included in the price?

I’m having issues using my Refer a Friend code, what should I do?

How do I order parts that aren’t on the site?

Fraudulent Orders

Ordering

Returns & Exchanges

Changing Your Order

How can I change the shipping address on my order?

What do I do if I’ve received the wrong order?

Returns & Order Changes

Shipping Prices

Shipping Times

Can you deliver to PO Boxes, Military Bases or Temporary Accommodation?

Does my package need to be signed for upon arrival?

Will my order come in one box?

Shipping Dangerous Goods Domestically

Shipping Dangerous Goods Internationally

Can you ship to my country?

Will I need to pay customs fees?

Shipping

How long is the warranty?

How do I claim a warranty?

Warranty Registration

How long will my board take to get fixed?

Have you received my equipment?

Warranty

How do I get the best range and performance out of my battery?

Charging your board overnight

Storing your Evolve Skateboard

How do I maintain my battery?

How do I maintain my board?

Downloadable User Manuals

Evolve’s Patent and Patent Pending Technology

R2 Bluetooth Trigger Reset Written Instructions (GTR)

R2 Trigger Reset Written Instructions (GT)

How do I remove the pivot cups from double kingpin trucks?

Maintenance & Resources

START HERE

Troubleshooting Guide

Are there any events in my area?

Do you have any group rides or events coming up?

What is an ambassador and how do I apply?

Is it legal to ride in my area?

Community

Behind the Brand

7 Myths About Electric Skateboards

Common Mistakes

How a Skater Rides an Evolve

Which Evolve Board is Best?

2in1

Why choose street wheels?

Bamboo VS Carbon

Gears on a Skateboard

How fast can the Hadean go?

Videos for New Comers

How to 180 Slide

Stoke Tricks 101

How to ride for beginners

How to ride mountain bike trails

How to Guide: Riding

How To Convert Your GTR All-Terrain to Street

How To Convert Your GTR Street to All-Terrain

How To Install the Bash Guard

How To Install the Travel Battery

How to Replace a GTR Motor Controller

How to for GT/GTX

How to for Gen2

How to Guide: Installation

Maintaining an All Terrain Skateboard

How to Service Your Evolve Skateboard 🛹

How To Reset Your Triggers

How to Adjust Evolve Belt Tensions

How To Clean and Re-grip Your Deck

How to Fix Clicking Bearings

How To Replace a Tyre or Inner Tube

How To Adjust Your Trucks

How to clean an electric skateboard

How to Guide: Maintenance

Videos